FAQ

FAQ

    • What is a Turkish towel?
      Turkish towel (Peshtemal) is a traditional cotton woven towel widely used in Turkish baths (Hammam) during the Ottoman Empire period. Turkish towel is an integral part of hammams where people take off their clothes, put a Turkish towel on, and knot around the waist or chest. Spreading from Turkey to the world, Turkish towels are now used not only in hammams but also in the bathrooms, on beaches, pool sides, and at homes as a decorative element.

    • What is the difference between a traditional towel and a Turkish towel?
      Turkish towel is much lighter yet more absorbent than a traditional towel. Its super-fast-drying capacity makes it energy efficient. Besides, it is a space-saver and provides multi-purpose use opportunities such as a couch throw or a blanket. It is worn as pareo, scarf, and shawl, as well.

    • What is the material of Urban Pera Turkish towels?
      Our Turkish towels are made from Aegean (A region in Turkey) cotton. Aegean cotton has perfect whiteness and brightness, lending itself to the preservation of vivid colors when creating textiles. Its thin fiber makes it stretch less and more resistant against tearings. Aegean cotton’s breathable feature does not let the humidity get into it, and its softness is unique.

    • Do your products have a certificate?
      Our Turkish towels have OEKO-TEX Standard 100 Certificate. They have been tested for harmful substances, produced ethically, and are safe for your health.

    • Turkish towel looks so thin. Can I use it in the bathroom? Is it absorbent enough?
      It is perfectly normal to be skeptical about using a Turkish towel in the bathrooms. Its thin look may be misleading about the absorbency, but Turkish towel cotton has long fibers that provide smoother cotton threads. This material makes the towel highly soft and absorbent.

    • How should I take care of Turkish towels?
      Turkish towels are not like traditional towels. Keep in mind that, when they were first used hundreds of years ago, there were no washing machines or dryers. Please use it gently and follow these instructions:

      • Machine wash under 40 degrees with similar colors on the gentle cycle
      • Refrain from using fabric softeners or dryer sheets
      • Keep it away from harmful substances
      • Low heat tumble-dry only
      • As Turkish towels are thin, air dry offers the best result

    • What are the uses of a Turkish towel?
      Turkish towel is multi-functional and versatile. Great for the pool, sauna, beach, SPA, camping, yoga, gym, and picnic. But Turkish towel can be used as a decorative element in your home like a couch throw or a blanket. Besides, it is worn as pareo, scarf, and shawl.
    • I want to return the item. What do I do?
      Return process is easy at our store. Please go to Returns Center to initiate a return process. We accept returns within 30 days after delivery of your item.

    • I would like to return a gift that was sent to me. How do I do that?
      You can exchange the gift with a different item from our store. Please send us an email at info@urbanpera.com regarding this request. We will help you.

    • Can I exchange my item instead of returning it?
      Yes you can. We accept unused items for exchange. We also replace items if they are defective or damaged.

    • Do you ship internationally?
      We ship to the continental 48 states in the US as well as Alaska, Hawaii and Canada.

    • What payment methods do you accept?
      We accept major debit/credit cards. Your payments are secure under Shopify Payments. Besides we offer PayPal and Amazon Payments. 

    • When does my order ship?
      Orders ship within 1 business day.
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    • How much does shipping cost?
      All domestic orders over 2 items ship free via UPS Ground and USPS. The shipping cost for these services are calculated at checkout and added to your order total.

    • When do I receive my package?
      Our carriers are UPS Ground and USPS for all orders. Shipments generally deliver within 1 to 5 days.

    • How do I track my package?
      You are updated with a link and a tracking number through email once your order ships.